Website terms of use, Privacy Policy and Appointment Terms and Conditions
Effective Date: November 2025
1. Terms of Website Use
1.1 These terms of use, together with the policies and documents referred to herein, govern your use of our website https://mindfueldietitian.com ("the Site"), whether as a guest or registered user. Use includes accessing, browsing, or registering on the Site.
1.2 By using the Site, you confirm that you accept these terms and agree to comply with them.
1.3 If you do not agree to these terms, you must not use the Site.
2. Changes to These Terms
2.1 We reserve the right to update these terms periodically. It is your responsibility to check for updates.
3. Changes to the Site
3.1 The content on this Site may be updated or changed at any time. While we strive for accuracy, the Site content may occasionally be out of date, and we are not obligated to update it.
4. Access to the Site
4.1 Access to the Site is provided free of charge, but we do not guarantee uninterrupted availability.
4.2 We reserve the right to withdraw or amend the Site without prior notice.
4.3 You are responsible for ensuring that all individuals accessing the Site via your internet connection comply with these terms.
5. Intellectual Property
5.1 Mindfuel Dietitian owns or is the licensee of all intellectual property rights in the Site and its content.
5.2 You may print off or download extracts for personal use but must not modify them or use them commercially without permission.
6. Limitation of Liability
6.1 The content on this Site is for informational purposes only. We do not accept liability for losses incurred through reliance on its content.
7. Links to Other Websites
7.1 Links to third-party websites are provided for information only. We do not endorse or accept responsibility for the content on these websites.
8. Prohibited Uses
8.1 Users may not misuse the Site, introduce viruses, or attempt unauthorised access. Violations may result in legal action under the Computer Misuse Act 1990.
9. Governing Law and Jurisdiction
9.1 These terms and conditions are governed by English law. Any disputes arising from the use of this Site will fall under the exclusive jurisdiction of the courts of England and Wales.
10. User Content and Feedback
10.1 By submitting feedback or content to the Site, you grant Mindfuel Dietitian the right to use this content for promotional purposes. All submissions must comply with applicable laws.
Privacy Policy
1. Data Collection and Processing
1.1 We collect personal information, including identifiers (e.g., name, contact details), health and lifestyle data, payment details, and technical data like cookies.
1.2 Data is used for providing dietetic services, maintaining clinical records, and improving user experiences.
2. Data Sharing
2.1 We may share your data with:
- Healthcare providers directly involved in your care (e.g., GPs, therapists).
- Secure third-party services, such as payment processors or booking platforms.
2.2 We comply with GDPR regulations and international data protection laws.
3. Cookies Policy
3.1 Our website uses cookies for the following purposes:
- Essential Cookies: Necessary for basic website functionality.
- Analytics Cookies: To track website usage and improve performance.
- Preference Cookies: To store your settings and preferences.
3.2 You can manage cookie preferences via the pop-up banner or browser settings.
4. Data Retention and Security
4.1 Data retention periods include:
- Clinical records: Retained for 7-10 years as per legal and professional guidelines.
- Payment records: Retained for up to 7 years for auditing purposes.
- Website analytics data: Retained for up to 12 months.
4.2 Data is stored securely in encrypted systems.
5. Data Breach Policy
5.1 Any breaches will be reported to affected clients and relevant authorities (e.g., ICO) within 72 hours.
6. Client Consent
6.1 Explicit consent is obtained before collecting or processing personal data. Clients can withdraw consent at any time by contacting us.
7. Children’s Data
7.1 Data collection for clients under 18 requires explicit parental or guardian consent.
7.2 We do not knowingly collect data for children without verified consent from a parent or guardian.
8. International Data Transfers
8.1 If data is transferred outside the UK or EU, safeguards such as standard contractual clauses will be in place to ensure protection.
Disclaimer
1. Scope of Advice
1.1 The content on this website is for general informational purposes only. It does not replace professional medical advice. Clients should consult a healthcare provider for medical concerns.
2. Financial Outcomes
2.1 Mindfuel Dietitian is not responsible for financial losses related to advice provided (e.g., purchases of supplements or equipment).
3. Third-Party Endorsements
3.1 References to third-party products or services are not endorsements unless explicitly stated.
4. Testimonial Use
4.1 Testimonials may be used with explicit client consent, and anonymity will be maintained unless otherwise agreed.
5. Emergency Situations
5.1 This service is not suitable for medical emergencies. Clients should contact emergency services for urgent concerns.
6. Educational Resources
6.1 Educational resources on this website are intended for informational purposes only and are not personalised to individual client needs.
Mindfuel Dietitian
Services Terms and Conditions
1. General Terms
1.1 By booking any service with Mindfuel Dietitian, you agree to these Terms and Conditions.
1.2 Services are provided by a registered dietitian governed by the Health and Care Professions
Council (HCPC) and the British Dietetic Association (BDA) Code of Professional Conduct.
2. Payment and Cancellation
2.1 Payment is required at the time of booking unless otherwise agreed in writing.
2.2 Late invoices incur a 5% weekly administrative fee after four weeks of non-payment.
2.3 Cancellations and rescheduling:
●Appointments cancelled with less than 48 hours’ notice are non-refundable.
●You may not reschedule your appointment with less than 48 hours’ notice.
●Rescheduling with more than 48 hours’ notice is permitted, subject to availability.
2.4 Clients who miss appointments or repeatedly reschedule may be declined further bookings.
3. Exclusion Criteria
3.1 Mindfuel Dietitian services are not suitable for clients who fall within the following categories:
A. Clinical Risk and Medical Instability (per MEED Guidelines)
●Adults: BMI below 16kgm2.
●Under 18s: Weight below 70% of median expected weight.
●Rapid weight loss: >1 kg per week for two consecutive weeks.
●Bradycardia: Heart rate <40 BPM (adults) or <50 BPM (adolescents).
●Severe postural hypotension (drop in systolic BP >20 mmHg).
●Syncope (fainting), electrolyte imbalance.
●Recent hospital discharge for medical stabilisation or refeeding, unless under ongoing
medical supervision.
Clients meeting these criteria will be advised to seek urgent medical assessment or specialist multidisciplinary support before dietetic input resumes.
B. Psychological and Psychiatric Risk
●Active suicidal thoughts, self-harm, or severe mental health crisis requiring
immediate intervention.
●Severe psychiatric conditions (e.g. psychosis, unmanaged bipolar disorder) not
currently supported by a mental health team.
●Clients presenting with severe body image distress or compulsive exercise without concurrent psychological support.
If identified, Mindfuel Dietitian will recommend referral to the GP, CMHT, or specialist ED service.
C. Scope of Practice and Service Suitability
●Clients under 16 years old (paediatric clients) unless seen as part of a multidisciplinary paediatric service.
●Clients requiring meal plans or refeeding support beyond safe outpatient scope.
●Clients seeking diagnosis of a medical or psychological condition (diagnosis must be provided by an appropriate clinician).
●Clients requesting prescriptive or restrictive meal plans that conflict with BDA/HCPC ethical standards.
●Clients unwilling or unable to engage in agreed behavioural or nutritional change goals.
D. Ethical and Professional Boundaries
●Clients engaging in abusive, discriminatory, or disrespectful behaviour toward staff.
●Clients requesting services for unsafe or unethical purposes (e.g. extreme dieting, rapid weight loss, or unsafe competition weight-cuts).
●Clients providing false or misleading information that compromises safe care delivery.
3.2 Mindfuel Dietitian reserves the right to decline or discontinue services at any stage if:
●Continuing would pose a risk to the client’s health or safety.
●The service required is outside professional scope or ethical boundaries.
●The client does not meet suitability criteria for independent outpatient support.
4. Multidisciplinary Collaboration
4.1 Mindfuel Dietitian may liaise with other professionals (e.g. GP, psychologist, psychiatrist,
therapist) to ensure coordinated and comprehensive care.
4.2 Collaboration will occur only with the client’s consent, except where there are safeguarding concerns or a duty of care to disclose information for safety reasons.
5. Refund Policy
5.1 Refunds are issued only under specific circumstances, such as administrative error or service cancellation by Mindfuel Dietitian.
5.2 A 10% administrative fee may apply to all approved refunds.
5.3 Refunds are not available for:
●Missed appointments
●Late cancellations
●Pre-paid packages once services have commenced
6. Insurance Information
6.1 Clients may claim for eligible services through private health insurance (e.g. AXA, BUPA, WPA).
6.2 It is the client’s responsibility to verify coverage.
6.3 Any shortfall or declined claim remains the responsibility of the client.
7. Remote Consultations
7.1 Remote sessions do not replace face-to-face medical assessment or physical examination.
7.2 Clients are advised to seek in-person medical support when required.
7.3 Mindfuel Dietitian is not liable for issues arising from incomplete or inaccurate information provided during remote consultations.
8. Client Responsibilities
8.1 Clients must:
●Provide accurate and current health, lifestyle, and medical information.
●Inform Mindfuel Dietitian of any changes to medications, diagnoses, or symptoms.
●Engage actively and respectfully in all consultations and recommendations.
8.2 Mindfuel Dietitian cannot be held responsible for outcomes resulting from incomplete
disclosure or non-adherence to the agreed plan.
9. Termination of Services
9.1 Either party may terminate services with written notice in cases of:
●Non-compliance with terms or treatment recommendations
●Non-payment of fees
●Inappropriate, abusive, or disrespectful behaviour
9.2 Mindfuel Dietitian reserves the right to refer clients to alternative care if it is determined that
continued work would be outside professional scope or not in the client’s best interest.
10. Force Majeure
10.1 Mindfuel Dietitian is not liable for service delays or interruptions caused by circumstances
beyond reasonable control, including but not limited to:
●Natural disasters
●Illness or injury
●IT system failure
●Pandemic restrictions
In such cases, appointments will be rescheduled at the earliest possible convenience.
11. Acknowledgement
By booking or attending an appointment with Mindfuel Dietitian, you confirm that you have read, understood, and agreed to these Terms and Conditions.