Effective Date: November 2024

1. Terms of Website Use
1.1 These terms of use, together with the policies and documents referred to herein, govern your use of our website https://mindfueldietitian.com ("the Site"), whether as a guest or registered user. Use includes accessing, browsing, or registering on the Site.
1.2 By using the Site, you confirm that you accept these terms and agree to comply with them.
1.3 If you do not agree to these terms, you must not use the Site.

2. Changes to These Terms
2.1 We reserve the right to update these terms periodically. It is your responsibility to check for updates.

3. Changes to the Site
3.1 The content on this Site may be updated or changed at any time. While we strive for accuracy, the Site content may occasionally be out of date, and we are not obligated to update it.

4. Access to the Site
4.1 Access to the Site is provided free of charge, but we do not guarantee uninterrupted availability.
4.2 We reserve the right to withdraw or amend the Site without prior notice.
4.3 You are responsible for ensuring that all individuals accessing the Site via your internet connection comply with these terms.

5. Intellectual Property
5.1 Mindfuel Dietitian owns or is the licensee of all intellectual property rights in the Site and its content.
5.2 You may print off or download extracts for personal use but must not modify them or use them commercially without permission.

6. Limitation of Liability
6.1 The content on this Site is for informational purposes only. We do not accept liability for losses incurred through reliance on its content.

7. Links to Other Websites
7.1 Links to third-party websites are provided for information only. We do not endorse or accept responsibility for the content on these websites.

8. Prohibited Uses
8.1 Users may not misuse the Site, introduce viruses, or attempt unauthorised access. Violations may result in legal action under the Computer Misuse Act 1990.

9. Governing Law and Jurisdiction
9.1 These terms and conditions are governed by English law. Any disputes arising from the use of this Site will fall under the exclusive jurisdiction of the courts of England and Wales.

10. User Content and Feedback
10.1 By submitting feedback or content to the Site, you grant Mindfuel Dietitian the right to use this content for promotional purposes. All submissions must comply with applicable laws.

Privacy Policy

1. Data Collection and Processing
1.1 We collect personal information, including identifiers (e.g., name, contact details), health and lifestyle data, payment details, and technical data like cookies.
1.2 Data is used for providing dietetic services, maintaining clinical records, and improving user experiences.

2. Data Sharing
2.1 We may share your data with:
  - Healthcare providers directly involved in your care (e.g., GPs, therapists).
  - Secure third-party services, such as payment processors or booking platforms.
2.2 We comply with GDPR regulations and international data protection laws.

3. Cookies Policy
3.1 Our website uses cookies for the following purposes:
  - Essential Cookies: Necessary for basic website functionality.
  - Analytics Cookies: To track website usage and improve performance.
  - Preference Cookies: To store your settings and preferences.
3.2 You can manage cookie preferences via the pop-up banner or browser settings.

4. Data Retention and Security
4.1 Data retention periods include:
  - Clinical records: Retained for 7-10 years as per legal and professional guidelines.
  - Payment records: Retained for up to 7 years for auditing purposes.
  - Website analytics data: Retained for up to 12 months.
4.2 Data is stored securely in encrypted systems.

5. Data Breach Policy
5.1 Any breaches will be reported to affected clients and relevant authorities (e.g., ICO) within 72 hours.

6. Client Consent
6.1 Explicit consent is obtained before collecting or processing personal data. Clients can withdraw consent at any time by contacting us.

7. Children’s Data
7.1 Data collection for clients under 18 requires explicit parental or guardian consent.
7.2 We do not knowingly collect data for children without verified consent from a parent or guardian.

8. International Data Transfers
8.1 If data is transferred outside the UK or EU, safeguards such as standard contractual clauses will be in place to ensure protection.

Disclaimer

1. Scope of Advice
1.1 The content on this website is for general informational purposes only. It does not replace professional medical advice. Clients should consult a healthcare provider for medical concerns.

2. Financial Outcomes
2.1 Mindfuel Dietitian is not responsible for financial losses related to advice provided (e.g., purchases of supplements or equipment).

3. Third-Party Endorsements
3.1 References to third-party products or services are not endorsements unless explicitly stated.

4. Testimonial Use
4.1 Testimonials may be used with explicit client consent, and anonymity will be maintained unless otherwise agreed.

5. Emergency Situations
5.1 This service is not suitable for medical emergencies. Clients should contact emergency services for urgent concerns.

6. Educational Resources
6.1 Educational resources on this website are intended for informational purposes only and are not personalised to individual client needs.

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Services Terms and Conditions

1. General Terms
1.1 By booking services with Mindfuel Dietitian, you agree to these terms.

2. Payment and Cancellation
2.1 Payment is required at the time of booking. Late invoices incur a 5% weekly fee after 4 weeks.
2.2 Cancellations with less than 48 hours' notice are non-refundable.

3. Exclusion Criteria
3.1 Services are unsuitable for:
  - Clients unwilling to make behavior changes.
  - Clients requiring multidisciplinary care (e.g., untreated psychological conditions).
  - Clients presenting with critical medical concerns as per MEED guidelines, including:
    - BMI < 13 for adults or < 70% for under 18s.
    - Weight loss >1kg per week for two consecutive weeks.
    - Heart rate <40 BPM.
    - Severe postural hypotension or medical instability.

4. Multidisciplinary Collaboration
4.1 Mindfuel Dietitian collaborates with other professionals to ensure comprehensive care.

5. Refund Policy
5.1 Refunds are provided only under specific conditions and may include a 10% administrative fee.

6. Insurance Information
6.1 Clients may claim services through private health insurance where applicable. Filing claims is the client's responsibility.

7. Use of Remote Services
7.1 Remote consultations cannot provide physical examinations. Clients are advised to seek local healthcare for in-person assessments.

8. Client Responsibilities
8.1 Clients must:
  - Provide accurate and up-to-date health and lifestyle information.
  - Inform Mindfuel Dietitian of any changes in health status.

9. Termination of Services
9.1 Services may be terminated by either party in cases of non-compliance with terms, non-payment, or inappropriate behavior.

10. Force Majeure
10.1 Mindfuel Dietitian is not liable for service interruptions caused by unforeseen events beyond our control, including natural disasters or pandemics.